Terms & Conditions of Sale

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website. In these terms of sale, “we” means “Silverback Academic Media” (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your checkout details before confirming your order. You may correct those input errors before placing your order by modifying the checkout details.

Price and payment

Prices for products are quoted on our website inclusive of GST. The website contains various products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated before we accept your order.

In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete;


We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 14 days of the date of our order confirmation.

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

You may offer to purchase goods described on this Website for the price specified on this Website. Your order is subject to these Terms and Conditions of Sale. In these terms of sale, “we” means “Silverback Academic Media” (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

Your Order

Orders are normally processed within 2-4 business days.
Orders are processed for delivery on business days only.
Silverback Academic Media currently only delivers to New Zealand addresses.
All orders are subject to payment authorization prior to processing. Only authorized orders will be processed and posted.

Cancelling your Order

Silverback Academic Media works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please contact us ASAP (within 3 business days of placing your order) and we will do our best to cancel your order. If your order has already shipped, please see our returns policy for further instructions.


All pricing is in New Zealand Dollars and includes GST of 15% unless otherwise stated.

Silverback Academic Media has the right to change pricing without notice.

You acknowledge that despite our reasonable precautions, goods may be listed at an incorrect price or with information (including as to their availability) that is materially incorrect due to an error or oversight. In these circumstances, we reserve the right to cancel the transaction notwithstanding that your order has been confirmed or otherwise accepted, without compensation to you. We will refund or provide a credit to you for the purchase price of the product in question.

Payment Methods

Payment can be made by:
Bank Transfers
Credit Card via PayPal

Our Guarantee

We provide our customers with the highest quality merchandise and customer service. If you are not completely satisfied with your items, you may return them, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.


Deliveries will be made to a New Zealand address only. No Order will be shipped until full payment has been received and the funds cleared.

Your delivery will usually arrive between 7-14 working days from time of receipt of payment. If an Order has not arrived after this time, please let us know and we will trace your parcel. Shipment of all items from this website will also be subject to the terms and conditions of the relevant delivery company used.

We are not liable for any delay in delivery or other failure that is due to circumstances beyond our reasonable control.

Risk AND Title

Ownership and legal and equitable title to the goods will pass to the customer upon receipt of payment in full by Silverback Academic Media.

Risk of any loss, damage or deterioration of or to any goods purchased from this website passes to the customer on delivery to the delivery company.

Returns and Exchanges

Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#) which is valid for 10 business days. Upon receipt of your approved return, we will forward a replacement of the item or issue you with a store credit. Please note that shipping charges cannot be refunded by Silverback Academic Media. We encourage you to send all returns via insured mail for protection against loss or damage.

If you return an item after the 10 business day window, without a RA#, and/or we suspect an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a store credit for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.

Please note: All sales on discounted and sale items are final.

Consumer Guarantees Act/Warranty

If you purchase the goods, or have indicated that the purchase of the goods is, for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 (Act) will not apply. If you are acquiring the goods for purposes other than for business, nothing in these Terms and Conditions of Sale limits, in any way, the terms of the Act.

Subject to the Act:

goods supplied will be subject to the terms and conditions of the warranties and the guarantees provided by their respective manufacturer’s warranty; and to the extent allowed by applicable law, all conditions, descriptions, representations, warranties and guarantees, whether express or implied, by statute, trade or otherwise, in relation to the goods is expressly excluded.

Limitation of Liability and Indemnity

Subject to the above clause, the liability of the Company for the loss or damage or injury arising directly or indirectly from any defect of the goods supplied through this website is limited to replacement or repair of the goods, or to damages not exceeding the price of such defective goods at the option of Silverback Academic Media. We shall not be liable for any loss, damage, or injury caused by improper or incorrect operation or use of the goods supplied. We shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever.

The customer shall indemnify us, our employees, officers, agents and contractors from and against any loss, costs, claims, damages, expenses (including legal costs and expenses on a solicitor/client basis), liabilities, proceedings or demands, whether direct or indirect, incurred or suffered by any of them as a result of your improper or incorrect use or care of the goods.

Information and Privacy Act

For the purposes of facilitating the efficient running of our business, you authorise us:

to collect all information we may require from any third parties and authorise those third parties to release that information to us; to hold all information given by you or any third parties to us; and to use that information, including giving information to any other person to facilitate collection of debts from you.

The information will be collected, held and used on the condition that:

it will be held securely on Silverback Academic Media’s systems; it will be accessible to any of Silverback Academic Media’s employees and agents who need access to it for the efficient running of Silverback Academic Media’s business; and the customer may request access to and correction of it at any time.


We reserve the right to amend these Terms of Sale at any time.

Any goods supplied or sold by us, are governed by these Terms of Sale in accordance with New Zealand law.

If any provision of these Terms of Sale shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected.